“THE ANSWER IS NOT IN THE SPREADSHEET…” ARE YOU PIZZLED?
“The
answer is not in the spreadsheet…”
….said Jeremy Darroch,
the CEO of SKY TV at a summit on Emotional Intelligence and Mindfulness
that I was fortunate to attend in London last month. The fact that he was the
previous CFO intrigued me further.
He highlighted that in today’s fast paced
business world faced with increasingly uncertainty and volatility, leaders are
increasingly challenged to go beyond what is immediately evident within their
control and have to increasingly have to depend on others for answers. Hence,
‘softer’ skills that enhance relationships become even more important.
I loved the phrase he used to describe the
emotion that most people working in such environments felt – PIZZLED ( a
combination of being puzzled and ‘pissed off’) by the changing environment
around them!!!
The summit highlighted that there is a need
to transition from the ‘Knowledge Worker’ that Dale Carnegie spoke about to a
‘Relationship Manager’ as the need of the hour.
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